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What Arbyn knows

1 author24 articles
The general knowledge Arbyn starts with, before it ever reads your storeArbyn arrives already understanding how Shopify stores generally work, so it can help with 'how does this usually work' questions from day one, without ever guessing at your store's own…
Arbyn learns from your team, not just your policiesEvery time someone on your team corrects a reply, edits a draft, or takes over a conversation, Arbyn remembers, so the next customer who asks the same thing gets a…
How Arbyn learns from the way its own conversations turn outArbyn quietly tracks what happens after every reply it sends, whether a customer went quiet, whether your team stepped in, whether the rating was good, and turns its own recurring…
Your Knowledge Center, everything feeding Arbyn in one placeA map of every source Arbyn draws on to answer your customers, where each one lives, and the score that tells you how complete your setup actually is.
Every topic in Arbyn's built-in knowledge, one by oneA full walk through everything in Arbyn's built-in Shopify knowledge library, grouped the same way it's grouped in your Knowledge Center, so you know exactly what Arbyn can already answer…
Documents, teaching Arbyn your own written policies and FAQsHow to teach Arbyn your own return policy, shipping policy, or FAQs, upload a document or paste text, or write question-and-answer entries, so it answers from your own words instead…
Web sources, teaching Arbyn from pages already on your sitePoint Arbyn at a URL on your own site, an About page, a sizing guide, a store policy, and it reads and indexes the page, with an option to keep…
Your Business Brief, the profile Arbyn builds of your storeA single page pulling together your store's identity, brand voice, what you sell, your operating facts, and how Arbyn currently represents you, refreshed automatically every week.
Your catalog, audited through Arbyn's eyesA read-only audit of your products, collections, locations, and shipping profiles, flagging exactly what's missing that would help Arbyn answer customers better.
Your Shopify content Arbyn already knows, policies, pages, and blog postsArbyn reads your store's own Shopify policies, pages, and blog posts automatically. This page shows you exactly what's been picked up and what's still missing.
Knowledge gaps and conflicts, what Arbyn flags for your reviewReal questions Arbyn couldn't confidently answer, plus any place your own rules or policies quietly disagree with each other, all in one place so nothing sits unresolved without you knowing.
Customer knowledge, what Arbyn remembers about each shopperArbyn builds a running profile of each customer across their conversations, orders, and preferences, so a returning shopper doesn't have to re-explain themselves every time.
Why didn't Arbyn know that, and how do I fix it?A customer asked something Arbyn couldn't confidently answer. Here's how to find out why, and the fastest way to make sure it doesn't happen again.
Catalog indexing has been failing, what that means and what to doWhat it means when your Business Brief says Arbyn's catalog indexing has been failing, why it happens, what still works while it's stuck, and when to reach out.
Thumbs up and down: helping Arbyn learn from every replyYour customers can rate any individual reply in chat. Here's what that does, and what it doesn't.
Does Arbyn stay fast if I have a huge catalog?Arbyn searches your whole knowledge base on every question. Here's why that stays fast whether you sell 200 products or 20,000, and what genuinely does change as you grow.
What Arbyn actually reads from your storeArbyn answers from everything you have given it, no matter which page in the Knowledge Center you manage that source from. Here is the full list, and why the cards…
The customer map, and how to remove something from itWhat the customer map shows on a customer's profile, the difference between stated, inferred and computed detail, and how to remove one row without touching the rest of the record.
Knowledge analytics: what Arbyn actually used to answerWhich of your knowledge sources Arbyn actually cites, how confident the matches are, and which content you have that it has never once used.
Checking which regions you're actually enabled forA region can be technically inside your country's borders and still not be part of your shipping coverage. Here's how to check your own settings the way Arbyn checks them,…
What a shipping zone is, and how Arbyn reads itA shipping zone is the actual unit Shopify uses to decide who pays what for delivery. Arbyn reads your zones directly, not your shipping policy, so its answers about cost…
The alert when your stock can't actually be sold, and how to fix itSometimes products show real stock in Shopify and still can't reach checkout, because the location holding them isn't attached to any shipping setup. Arbyn watches for this and emails you…
Reading your Zones and ratesOpen any shipping profile to see every country you cover, the exact regions inside it, and the rule behind every rate, free shipping included, plus a warning when a location…
Provinces and regions: what Shopify's region list actually meansWhen a country in your shipping zone shows a list of provinces, that list is who's covered, not who's excluded. An empty list means the whole country. Here's exactly how…