Beyond your product catalog, your Shopify store already has real content in it: your legal policies, pages like an About Us or a sizing guide, and blog posts. Arbyn reads all of it automatically. This page shows you exactly what's been picked up, and what's still missing.
What it does
Three audits in one hub: your Shopify legal policies (which of the seven standard types you have set), your store's pages (About, FAQs, sizing guides, and similar), and your blog posts, each showing how many Arbyn has indexed and letting you drill into the full list.
Where to find it
Knowledge → Shopify knowledge.
How it works
Policies. Shopify has seven standard policy types: refund, privacy, terms of service, shipping, contact information, legal notice, and subscription policy. This card shows how many of the seven you have set, out of the total, read live from your actual Shopify legal settings. A missing policy is exactly the kind of gap the Knowledge Center's completeness score is built to catch, and it's also the one banner you'll see on the main Knowledge hub if a policy Shopify itself considers required (contact information, subscription cancellation) is missing.
Pages. Shopify pages you've published (an About page, a sizing guide, a shipping-info page, and similar) are indexed the same way an uploaded document would be, broken into searchable pieces Arbyn can pull from when a shopper's question matches. This card shows how many distinct pages have been indexed so far.
Blog posts. The same idea, applied to your store's blog. If you publish care instructions, buying guides, or announcements as blog posts, Arbyn reads and indexes those too, and this card shows how many are currently indexed.
Everything here is read directly from Shopify, automatically. You don't upload or manage this content separately, it's a genuine convenience over the Documents page: if you've already written a policy or a page in Shopify, Arbyn already knows it without you retyping a word of it. To edit any of this content, you edit it in Shopify itself (Settings, Legal for policies; Online Store, Pages for pages; Online Store, Blog posts for blog content), and Arbyn's indexed copy updates the next time it's re-read.
Good to know
This is read-only from Arbyn's side. Change the actual policy, page, or blog post in Shopify; Arbyn's copy here reflects that source, not the other way around.
A missing policy shows up in two places. Here on this hub's policy count, and as a banner on the main Knowledge Center if it's one of the two policies Shopify itself flags as commonly required.
Pages and blog posts both count toward the same "documents" pillar in your overall Knowledge Intelligence Score, alongside anything you've uploaded manually on the Documents page.
This content is genuinely free knowledge. If your store already has good written pages and policies, this hub is often the fastest way to raise your completeness score, since there's nothing new to write, only Arbyn reading what already exists.
FAQ
Do I need to re-add my policies here separately from Shopify's legal settings? No. Arbyn reads your actual Shopify policies directly; there's nothing to duplicate here.
If I update a page in Shopify, does Arbyn's copy update automatically? Yes, the next time that content is re-read it reflects your latest edit. You don't need to take any extra action on this page.
Why does the main Knowledge Center sometimes show a banner about a missing policy? Because two policy types (contact information and subscription cancellation) are ones Shopify itself commonly flags as required. The banner is a nudge to fill in whichever of those two is missing.
Does a blog post count the same as an uploaded document toward my knowledge score? Yes, pages and blog posts are folded into the same documents pillar as anything you've manually uploaded, so a well-written blog can genuinely help your completeness score.