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Answering shopper questions

1 author11 articles
How Arbyn finds the right product, out of your whole catalogArbyn can search and recommend from your entire published catalog, not just your best sellers or the first page of products, and it stays current automatically as you add and…
How Arbyn answers 'is this in stock?How Arbyn answers is this in stock, sold out, or when will it be back, it checks the same buyer-facing availability your storefront shows, not just a raw inventory count.
Arbyn reads the photos your customers sendA customer can send a photo instead of describing a product or damage in words, in chat or by email, and Arbyn identifies it against your real catalog rather than…
How Arbyn uses what a shopper was browsing before they opened chatArbyn remembers the pages a shopper visited on your storefront before they opened chat, so it can pick up right where their interest was instead of starting from zero, and…
When nothing in your catalog matches what a shopper asked for
Reading a conversation in your own languageRead a whole conversation in a language you understand, without changing a single word the customer receives.
How Arbyn answers shipping and delivery questionsDo you ship to my country, is there a region you don't cover, and how much is delivery, Arbyn checks your real delivery profile for every answer, and asks before…
How Arbyn answers a question about a specific state, province, or regionDo you ship to Cebu?" gets a different kind of answer than "do you ship to the Philippines?" Here's exactly how Arbyn checks a named region against your real settings…
Free shipping thresholds and weight-based rules, and where Arbyn gets themA free-shipping rate isn't just a price of zero, it's a price of zero PLUS a condition. Arbyn reads the exact condition behind every rate, whether it's a minimum order…
Why Arbyn sometimes asks which region you're in, instead of just saying yesNaming only a country sometimes gets a straight yes, and sometimes gets a follow-up question first. The difference isn't random, it's whether your coverage in that country actually stops partway…
Why delivery time comes from your written policy, while cost never doesCost and coverage always come from your real shipping rates. How many days delivery takes comes from your written shipping policy instead, because Shopify's shipping data has no transit-time field.…