"Do you ship to me?" is one of the questions shoppers ask most, and it's also one of the easiest to get quietly wrong. Arbyn answers it from your real delivery setup in Shopify, not from a written policy that might be out of date, and not from a guess. When your coverage stops partway through a country, Arbyn knows that too, down to the exact region.
What it does
When a shopper asks whether you ship somewhere, how much it costs, or what qualifies for free shipping, Arbyn checks the delivery profiles you've actually configured in Shopify: which countries and regions you cover, what each shipping method costs, and what has to be true for a rate to apply (a minimum order size, a maximum weight, or nothing at all). It answers from that real data every time, and it never quotes a shipping price from your written shipping policy when your real rates say something different.
Where to find it
There's nothing to set up. This is how Arbyn answers any shipping or delivery question, in chat or by email, in whichever language the shopper is writing in. If you want to see the exact coverage and rates behind these answers yourself, open Knowledge, then Catalog, then the shipping profile you want to check, and choose View zones & rates.
How it works
Your delivery profile is the source of truth. Shopify's delivery profiles are what actually decide what a shopper pays at checkout, so that's what Arbyn grounds every cost and free-shipping threshold on. If your written shipping policy says one number and your real rates say another, Arbyn goes with the real rates, since that's what the shopper will actually be charged. The written policy is only used as a backup, and only for a store that hasn't set up a delivery profile at all.
Coverage is checked at the region level, not just the country. Many stores ship to an entire country. Some ship to most of a country but leave a handful of regions out, most often because a carrier doesn't reach them. Arbyn can tell the difference. If a shopper names a specific region, for example a city, state, or province, Arbyn checks it against your real region list and answers directly: yes, you're covered, or no, that region isn't part of your current shipping area. If a shopper only names the country, and your coverage there is genuinely limited to certain regions, Arbyn won't guess which one they meant. It asks which region they're in first, then gives a definite answer, rather than promising delivery to an address it hasn't actually confirmed.
For a country you ship to entirely, there's nothing to ask. Arbyn simply confirms it. The region-by-region check only matters, and only happens, where your own settings actually draw a line partway through a country.
Free shipping and other conditions are read exactly as you set them up. A shipping rate can be unconditional, or it can depend on something, most commonly a minimum order amount ("free once your order is $70 or more") or a maximum weight ("this rate applies under 5kg"). Arbyn reads that condition along with the price, so a shopper asking about free shipping gets the actual rule, not just a number with no explanation of when it applies.
Delivery timing works a little differently than cost. Shopify's delivery profiles carry your rates and coverage, but they don't carry a structured "this many days" transit estimate the way they carry a price. So for how long delivery takes, Arbyn reads your written shipping policy if you've described transit times there. If you haven't, Arbyn tells the shopper their exact delivery estimate will show at checkout, rather than inventing a number. Cost and coverage always come from your real rates; timing comes from what you've written, when you've written it.
Every country you ship to, not a shortened preview. If you sell internationally, Arbyn sees your complete list of countries and, for each one, exactly which regions are covered. A question about a country you rarely get asked about gets the same real answer as one about your busiest market.
Kept current automatically. Your delivery profile is read and summarized in the background so Arbyn's answers stay fast, and it's refreshed regularly so a change you make in Shopify, a new country, a new region, an updated rate, reaches Arbyn without you needing to do anything on the Arbyn side.
Good to know
An empty region list means the whole country is covered, not none of it. Shopify lists the regions that ARE included; when a country carries no region list, that's because every region of it is covered. Arbyn is built to read this the right way around.
Naming a region always gets a direct answer. "Do you ship to Osaka" or "do you deliver to Alberta" gets a definite yes or no, checked against your actual settings, never a guess.
Naming only a country gets an answer, or a follow-up question, depending on your coverage. If you ship to the whole country, it's a straightforward yes. If your coverage there is limited to specific regions, Arbyn asks which region the shopper is in before confirming, since a cheerful "yes" to an address it can't actually check is exactly the kind of wrong answer this is built to avoid.
A shipping price is never invented or estimated. If your delivery profile doesn't cover a destination and your written policy doesn't either, Arbyn tells the shopper it will check, rather than quoting a number it isn't sure of.
This works the same for every supported language. A shopper asking "livrez-vous au Québec ?" gets the same real check against your regions as one asking in English.
FAQ
What if I haven't set up a delivery profile yet? Arbyn falls back to your written shipping policy, if you have one, as a backup. Once you set up a real delivery profile in Shopify, your actual rates and coverage take over and always win over the written policy from that point on.
Will Arbyn ever tell a customer exactly how many days delivery will take? Only if you've written that into your shipping policy. Shopify's delivery profiles don't include a structured transit-time field, so Arbyn can't read a day count directly off your rates the way it reads a price. Without a written estimate, it tells the shopper the delivery estimate shown at checkout is the accurate one.
Why did Arbyn ask a shopper which region they're in, instead of just saying yes? Because your coverage in that country stops partway through it. Arbyn only asks when the answer genuinely depends on the exact region, so it can give a correct answer instead of a hopeful one.
How do I see exactly which countries and regions I ship to? Open Knowledge, then Catalog, then the shipping profile you want to check, and choose View zones & rates. It shows every country, every region inside it that's covered, and the exact rule behind every rate, the same data Arbyn answers shoppers from.
Can Arbyn quote a shipping price that's different from what's on my shipping policy page? Yes, on purpose, whenever your real delivery profile and your written policy disagree. Your actual rates are what the customer is charged at checkout, so that's always the number Arbyn gives out.