If you sell into more than one country, Shopify Markets is doing a lot of quiet work: showing prices in the right currency, serving your store on a country address like /en-ca/, deciding which products a shopper in that country can even see, and handling tax and duties.
Arbyn now reads that configuration and shows it back to you in one place, so you can see what your shoppers see.
Where to find it
Knowledge → Catalog → Markets. The card tells you how many active markets you have, and opens a table with a row per market.
What each column means
Currency. The currency that market's shoppers are charged in. This is Shopify's setting, not ours, and it is why the same product can read $49.00 for one shopper and CA$67.00 for another.
Storefront web address. The address that market loads on, one row per language. A store selling into Canada in both English and French will have two: one ending /en-ca/ and one ending /fr-ca/. If a market shows no address, it is your main store address with no country prefix.
Catalogs. This is the column worth understanding, because it is the one that surprises people.
A catalog is a list of products attached to a market, and it can also carry a price adjustment. If a market has a catalog, shoppers in that market can only buy what is in it. A product left out of that catalog will show as unavailable to them, while being perfectly available to everyone else.
So if a customer in Germany tells you an item is unavailable and you can see it in stock, the catalog is the first place to look. It is not a stock problem and not a Shopify fault. The product simply is not in that market's catalog.
Tax and duties. Some markets show prices with tax already included, and some add duties at checkout. Where a market has its own setting, you will see it here. Where a market has none, the column is blank, which means it follows your store defaults rather than meaning tax is not charged.
Why Arbyn shows you this
Arbyn answers questions about your products. To answer them correctly it needs to know the same things your storefront knows: which currency this shopper sees, and which products they can actually buy.
The agent uses this too. When a shopper opens the chat, Arbyn now resolves which market they are in and takes that into account: what their catalog contains, and what currency they see. If a product is not in their market's catalog, Arbyn will not offer it to them as though it were available.
A market's country list is not the same as its reach
A market can list many countries and still only serve a catalog to some of them. We found this on a real store: a market listing fifteen European countries, where only Germany actually resolved to that market's catalog. Shoppers in the other countries fell back to the main store.
If you have a market that seems to be doing nothing for most of the countries in it, check that the catalog and the regions actually line up. This is a Shopify configuration detail, not something Arbyn changes for you.
Good to know
Everything here is read only. Arbyn does not change your markets, your catalogs, your prices or your translations. It reads what you have set up.
The page reflects your live Shopify settings. If you add a market, it appears here.
One market is completely normal. If you sell into one country, this page will show one row and there is nothing to do.
FAQ
A customer says a product is unavailable, but I can see stock. Why? Check the Catalogs column for their market. If that market has a catalog and the product is not in it, that shopper cannot buy it regardless of stock.
Why does the same product show a different price to different customers? Each market has its own currency, and a catalog can carry a price adjustment on top. Both are Shopify settings and both are shown on this page.
My tax and duties column is empty. Is tax not being charged? No. Empty means that market has no market-specific setting, so it follows your store defaults. It never means tax is switched off.
Does Arbyn translate my products? No. If you use Shopify's Translate and Adapt, your translations stay in Shopify where they belong and we read them rather than keeping our own copy.
Do I need to change anything after reading this page? Usually not. It exists so that when a shopper reports something strange about price or availability, you can see the market configuration behind it in a few seconds instead of hunting through settings.