Above the reply box in any conversation there is a row of buttons. Six of them change a draft you have already written. One writes a draft for you from nothing. This explains what each one actually does, so you are not clicking to find out.
What it does
These tools act on the text sitting in your reply box, with one exception. They do not send anything. Whatever comes back replaces what is in the box, and you still read it and press send yourself.
From scratch is the exception. It ignores the reply box entirely and writes a fresh draft from the conversation itself, using the last 8 messages, the customer's name, the subject, and what Arbyn knows about your store. Use it when you are staring at an empty box.
Rewrite keeps your meaning and improves the wording.
Expand takes a short draft and fills it out with a sentence or two more.
Shorten does the opposite, trimming a draft to roughly half its length. If your draft says the right thing in too many words, this is the one.
Warmer and More formal shift the tone without changing the content.
Translate to… is covered on its own below, because it is the one that needs explaining.
Where to find it
Open any conversation from the Inbox and look directly above the reply box. The buttons appear once the conversation is open. Every button except From scratch stays greyed out until there is some text in the box, because there is nothing for them to transform yet.
Translate, and what it translates into
Arbyn detects the language the customer wrote in and the button names it, so you can see the target before you click. If the customer wrote in French, the button reads Translate to French, shown in your own admin language.
Next to it is a Translate to… button with a small arrow. Click it and a searchable list opens, letting you translate your draft into any language instead of the detected one, not only the languages Arbyn's own admin interface is translated into. Use it when the detection is not what you want, and it will not always be. A customer who writes to you in broken English but would rather read Spanish, or a thread that switched languages partway through, are both cases where you know better than the detector does. Start typing to narrow the list; if there are more matches than fit on screen, a small note under the list tells you how many more are hidden and to keep typing.
If Arbyn could not work out the customer's language at all, there is no named target and you will see just Translate with the arrow, and hovering explains why. The button still works. It simply cannot guess for you, so you pick from the same searchable list.
The language is worked out from the customer's own words, whoever is handling the conversation. That includes threads your team took over, threads you started yourself from the Inbox, and conversations that arrived after your plan's monthly conversation limit was reached. You do not have to let Arbyn answer a message for it to know what language the message was written in.
The one thing that genuinely leaves the target blank is a message too short to be sure about. A single word like "Hola", or a reply that is only an emoji, does not carry enough to tell one language from another with confidence, so Arbyn says nothing rather than guessing wrong and translating your reply into the wrong language. Pick from the list in that case, or wait for the customer's next message.
How it works
The tools run on the same AI that writes Arbyn's own replies, so a translated or rewritten draft follows the same tone settings you have configured under Settings, and is instructed never to invent an order number, discount code, or policy that is not real.
Every one of these seven tools is checked against your real store discount codes, not only From scratch. If a draft ever names a discount code that is not actually active for your shop, whichever tool produced it is rejected on the spot rather than handed to you, and you see a short message telling you to try again or edit the draft yourself. Rewrite, Expand, Shorten, Warmer, More formal, and Translate only transform text you already typed, so a code you typed yourself always passes through untouched. This check covers discount codes specifically. It is not a full fact-check of every order detail, so give a transformed draft the same read-over you would give your own writing before you send it, especially after Expand, which is the one most likely to add a new sentence.
Nothing here sends automatically. Every one of these buttons puts text in your box and stops.
Good to know
Everything except From scratch needs a draft first. That is why they start greyed out.
The result replaces what was in the box. If you want to keep a version, copy it somewhere before running another tool.
Translate names its target before you click. If it does not, that means the customer's language was not detected, and the picker is there for exactly that case.
The translate picker covers far more languages than Arbyn's own interface does. It is not limited to the languages the product ships in.
Shorten and Expand are a pair. If a draft came back longer than you wanted, Shorten it rather than rewriting by hand.
Give a transformed draft a quick read before sending, the same as you would your own writing. All seven tools are checked for a discount code that is not actually active for your shop, but that check does not cover every possible detail.
FAQ
What language does Translate translate into? The language Arbyn detected the customer writing in, which is named on the button itself before you click. If you want a different one, use the Translate to… button beside it and search the full list.
Why is Translate greyed out? The transform buttons need something to transform. Type or generate a draft first and they become available. If the button is available but unnamed, the customer's language was not detected and you can still pick a target yourself.
Can I choose a language the customer did not write in? Yes. That is what the picker is for. It offers a searchable list of any language Arbyn can translate into, not only the languages the admin interface itself speaks, and not only the detected one.
Does From scratch send the reply? No. It writes a draft into the reply box and stops there. Nothing in this row of buttons sends anything.
Will these tools make up order details? All seven tools are checked against your real store discount codes, and a draft naming a code that is not actually active for your shop is rejected rather than handed to you to send. That check is specific to discount codes. It does not independently verify every order detail, so read a transformed draft before sending it, the same as you would your own writing.