Arbyn already ranks the products it suggests. When a customer asks for something, Arbyn finds what is genuinely relevant and then orders those results by real sales from your real orders, current stock, and how complete the product's own content is. This page gives you two levers on top of that ranking, and neither one changes what counts as relevant.
Where to find it
Sales → Recommendations in your Arbyn admin.
Never recommend
A list of products, or whole collections, that Arbyn will never suggest to a customer, no matter how well they match what was asked.
Use it for anything you would rather sell in person, cannot currently fulfil reliably, is being discontinued, or simply is not something you want an assistant offering unprompted.
Adding a collection excludes everything in it, including products added to that collection later. So if you keep a "clearance" or "staff only" collection, excluding the collection once is more durable than excluding its products one at a time.
The exclusion applies wherever Arbyn suggests a product, not only in one place. A product on this list is removed before Arbyn even considers ranking, so it cannot resurface through a different kind of search.
Prioritize moving slow stock
A slider from 1.0x to 2.0x.
1.0x is off, and it is the default. Arbyn ranks purely by real sales, stock, and content quality.
Moving it up gives products with plenty of stock and few recent sales a nudge up the order. The nudge is bounded: it cannot override relevance, and it cannot push a product to the top on the strength of being unsold alone.
What it will never do is suggest something that does not fit what the customer asked for. The nudge only reorders products Arbyn had already decided were relevant to that question. A customer asking about waterproof jackets will not be shown sitting stock of something unrelated because the slider is turned up.
Good to know
Neither setting invents a reason to recommend something. They only adjust an ordering Arbyn was already going to produce, or remove a product from it entirely.
A product with no stock is not treated as slow-moving stock to clear. An empty shelf is not inventory sitting still, so the slow-stock nudge does not apply to it.
A store that does not track inventory is never penalised. If you do not track stock levels, Arbyn treats your products as available rather than assuming the worst.
Changes take effect on new conversations. A conversation already in progress may finish on the ranking that was in place when it started.
FAQ
Does excluding a product hide it from my storefront? No. This only affects what Arbyn suggests in a conversation. Your storefront, collections and search are untouched, and the product is still on sale exactly as before.
If I exclude a product, what does Arbyn say when a customer asks for it by name? Arbyn will not suggest it as a recommendation. It does not pretend the product does not exist, and it does not invent a reason. If you want a customer told something specific about a product, that belongs in your knowledge or your rules rather than here.
Why is the slow-stock slider capped at 2.0x? Because an unbounded nudge stops being a nudge. Past a certain point a "clear the warehouse" setting starts producing recommendations a customer can tell are not really about them, and that costs more trust than the sale is worth. The cap keeps it a tilt rather than an override.
I turned the slider up and the order barely changed. That is expected when your slow-moving products are not relevant to what customers are actually asking about. The nudge only reorders products already found relevant to a given question, so it shows up on questions where those products genuinely compete.
Does this replace my own merchandising in Shopify? No. Shopify collection sort orders and your storefront merchandising are separate. These two settings only shape what Arbyn suggests inside a conversation.